Privacy Policy
All patient information is kept confidential and in accordance with HIPAA (Health Insurance Portability and Accountability Act). Information is stored on a secure server with our Electronic Health Record (EHR) service provider Charm EHR. The patient information kept in each patient's record on Charm EHR is for our providers to diagnose and treat our patients effectively and safely. Site data collected on the Metta Wellness NW website/domain as well as on Charm EHR is used for analytics; we will never sell your information. Our partnership with iPlum for text and phone service is also HIPAA compliant. Our partnerships with Doximity, doctor.com, doxy.me, Fullscript, Wellevate, Ulta Labs, and any other pharmacy portal or partner, are HIPAA compliant, private, and confidential. Please refer to the privacy policies of our partners for their specific privacy policies; Metta Wellness NW and its providers are not responsible for any data collected by external websites Metta Wellness NW collaborates with.
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In compliance with the FTC and RA10173 we follow data protection laws. We receive, collect and store any information you enter on our website or provide us in any other way including but not limited to Facebook, Instagram, Twitter, and LinkedIn. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.
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We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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SMS/Texting:
By providing your mobile phone number, you consent to receive SMS text messages from Metta Wellness NW PLLC for purposes including but not limited to appointment reminders, account updates, promotional messages, and important service notifications.
We value your privacy. Your information will be securely stored and will never be sold, shared, or disclosed to third parties except as required to provide services or comply with the law.
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Data collected includes your phone number, message content, time/date of messages, and delivery status. This information is stored securely in accordance with industry standards and applicable data privacy laws.
Message and data rates may apply depending on your mobile carrier.
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You may opt out of receiving SMS messages at any time by replying "STOP" to any text message. For help, reply "HELP" or contact us at Metta Wellness NW PLLC.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We do not sell your data/information.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or or send a message through the Charm EHR secure patient portal.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.